Call Recording meets your legal, quality, or info needs.
Pinnacle’s intuitive, user-friendly interface is web-based, meaning no desktop software is needed.
INTUITIVE CALL SEARCH AND PLAYBACK
Search millions of calls by any parameter, quickly and easily - e.g., date, time, caller/callee number, agent’s name - or simply type in a search term. Playback is available right in the browser window.
MULTIPLE RECORDING OPTIONS
Record all calls automatically. Select calls to be recorded based on rules or specific criteria.
LOOK BACK TECHNOLOGY
Record conversations from the very beginning, even with calls that are already in progress. With Pinnacle’s Look Back feature, you won’t miss a single word.
CENTRALIZED MULTI-SITE CALL RECORDING
Record and access calls made to and from multiple locations/branches.
ENCRYPTION AND ADVANCED SECURITY
Ensure the highest security standards, by adding Pinnacle’s 256-bit AES file encryption. All access is also via SSL/HTTPS connection.
INDUSTRY LEADING SCALABILITY
Pinnacle Call Recording easily scales from a few phones to thousands. Pinnacle offers industry-leading performance and reliability regardless of the size of your business.
FINE-GRAINED PRIVILEGED ACCESS
Customize roles and define user rights, such as playback, live monitoring, administration, and resources access.
Generate statistics for calls, days, groups, users, agents’ performance and more with Pinnacle’s comprehensive reporting features.
Monitor employees’ calls in real time to guide and support agents to deliver optimum customer service with Live Monitoring Add Upgrade.