Having trouble with your long distance?
Before calling Pinnacle to report a problem, please try the following steps to help us identify where the long distance problem is located:
Note what happens when you call a long distance number.
Do you hear a recorded message, do you get a busy tone, is there just silence, etc? Verify what calls are being affected, such as local calls, In-State Long Distance calls, or Out-of-State Long Distance Calls. Does the problem occur just when calling Out of State calls or any LD calls?
Try dialing 1-700-555-4141.
This is a free call. You should hear a message, like "Thank you for choosing Newroads Telecom."
Try calling 1-918-477-1000 & 1-479-996-8866.
This will work if these numbers are long distance for you. If the call completes, you will hear some strange beeping tones, like a modem or fax machine. Other test numbers that can be called are 317-630-2001 or 307-635-9901.
Call Our Tech Support at 1-877-643-0279.
Give the information to the technical support operator. A technician will review this information and work to resolve. Having details about call examples is important to help resolve troubles, so be sure to note things like:
- Time/Date of call
- Which number did the calling and what number was called
- What happened during the call; recording played or busy signal or just silence.