Call Technical Support at 877.643.0279 to report any problems with your broadband internet service.
Collecting the following information before calling can help our technicians troubleshoot the problem faster:
- Has the CPE been power cycled?
Turn the Pinnacle ROUTER (CPE) off for 5 minutes and then turn it back on.
- Has the cabling been checked?
Make sure that all the cables are plugged in correctly.
- What do the lights on the equipment show?
Is it flashing green, solid green, flashing amber (yellow), solid amber, or off?
- Is the problem happening on one machine or all your machines ?
Identifying how widespread the problem is can help narrow down where the issue is located.
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