Broadband Internet Support

Call Technical Support at 877.643.0279 to report any problems with your broadband internet service.

Collecting the following information before calling can help our technicians troubleshoot the problem faster:
  • Has the CPE been power cycled?
    Turn the Pinnacle ROUTER (CPE) off for 5 minutes and then turn it back on.
  • Has the cabling been checked?
    Make sure that all the cables are plugged in correctly.
  • What do the  lights on the equipment show?
    Is it flashing green, solid green, flashing amber (yellow), solid amber, or off?
  • Is the problem happening on one machine or all your machines ?
    Identifying how widespread the problem is can help narrow down where the issue is located.

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