Customer Support

 

Call to report a problem. Your information will be collected, a ticket will be opened, assigned to a technician, who will review your needs and call you back with a solution.

Technical Support

877.643.0279 (Press Option 3 when prompted)

Business Support Hours

Monday - Friday
8 AM - 5:30 PM

Saturday - Sunday
10 AM - 2 PM

Outside normal support hours, a technician is on-call to respond to your business outage needs 24/7, including holidays.  Arrangements can also be made for after hours support for non-outages, so feel free to contact us if that need applies.

You may also contact Support during business hours via Email or using our Customer Portal, but these options are only monitored during Normal Support Hours.  For example, emails sent at 10PM will be seen the next business day. 

SUPPORT@PINNACLETELECOM.COM
EMAIL IS ONLY MONITORED DURING NORMAL SUPPORT HOURS.

Open a Trouble Ticket via the Bill Portal >


Voice Support

Click here to access Voice User's Guides

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