Call RECORDINGs

Call Recording meets your legal, quality, or info needs.

Pinnacle’s intuitive, user-friendly interface  is web-based, meaning no desktop software is needed.
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INTUITIVE CALL SEARCH AND PLAYBACK

Search millions of calls by any parameter, quickly and easily - e.g., date, time, caller/callee number, agent’s name - or simply type in a search term. Playback is available right in the browser window.

MULTIPLE RECORDING OPTIONS

Record all calls automatically. Select calls to be recorded based on rules or specific criteria.

LOOK BACK TECHNOLOGY

Record conversations from the very beginning, even with calls that are already in progress. With Pinnacle’s Look Back feature, you won’t miss a single word.

CENTRALIZED  MULTI-SITE CALL RECORDING

Record and access calls made to and from multiple locations/branches.

ENCRYPTION AND ADVANCED SECURITY

Ensure the highest security standards, with Pinnacle’s 256-bit AES file encryption and secure access to call recordings via SSL/HTTPS connection.

INDUSTRY LEADING SCALABILITY

Pinnacle Call Recording easily scales from a few phones to thousands. Pinnacle offers industry-leading performance and reliability regardless of the size of your business.

FINE-GRAINED PRIVILEGED ACCESS

Customize roles and define user rights, such as playback, live monitoring, administration, and resources access.

REPORTING

Generate statistics for calls, days, groups, users, agents’ performance and more with Pinnacle’s comprehensive reporting features.

LIVE MONITORING

Monitor employees’ calls in real time to guide and support agents to deliver optimum customer service.

 Download our Call Recording Flyer

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